Gathering client information: good. Transcribing client responses into a computer while facing a wall: not good. It is estimated that 34% of clients don’t return after their first session, a strong indication that the traditional intake model is in need of repair. Dr. Daryl Chow joins us to discuss our guest Bryan’s bad intake experience, the importance of focusing intakes on giving rather than taking, and we explore how psychotherapists can achieve better outcomes over the long-term future.